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The information contained in this website is compiled by the Transport Complaints Unit ("TCU") for general information only. Whilst TCU endeavours to ensure the accuracy of this general information, no statement, representation, warranty or guarantee, express or implied, is given as to its accuracy or appropriateness for use in any particular circumstances.

This website can also contain information contributed by others over whom, and in respect of which, TCU may have no influence. Users may link from this website to sites provided by others. TCU expressly states that it has not approved or endorsed the information provided by others on this website or any other sites linked to this website and TCU accepts no responsibility or liability (howsoever caused) for such information.

TCU is not responsible for any loss or damage whatsoever arising out of or in connection with any information including data or programmes on this website. TCU reserves the right to omit, suspend or edit all information compiled by TCU in this website at any time in its absolute discretion without giving any reason or prior notice. Users are responsible for making their own assessment of all information contained in this website and are advised to verify such information by making reference, for example, to original publications and obtaining independent advice before acting upon it.

We are committed to ensuring that our website conforms to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA requirements to the maximum extent possible. However, as this website contains some archive materials and content that are not frequently used, not all Level AA accessibility features have been incorporated. Please email us at info@tcu.gov.hk. We will try our best to provide the information in a format accessible to you.