Introduction

The Transport Complaints Unit (TCU) was set up under the Transport Advisory Committee in 1980 to receive and handle complaints and suggestions from the public on transport matters. All the complaints and suggestions received by TCU will be referred to the relevant government departments (e.g. the Transport Department and Highways Department) and public transport operators for follow-up action.

This homepage contains reports published by the unit and relevant electronic forms for making suggestions and complaints on transport matters. You may also call the TCU hotline at 2889 9999 or fax your suggestions and complaints to 2577 1858 or send an email to info@tcu.gov.hk. For emergency, please call 999 direct.